Your new intranet launched some time ago and you are keen to start regular intranet audits to make sure your intranet is on track and to inform your continual development programme. Here are 5 ways you might like to consider.
5 Ways to Audit Your Intranet:
1) Walk the Floor:
Don’t underestimate just how important it is to get out and spend time walking around the office and chatting to colleagues about the intranet. You will gather a lot more insight by going to them than by asking them to complete an impersonal survey.
2) Success Metrics:
The metrics of success everyone agreed to should be referred to on a regular basis. These will give you the insight as to how your intranet is performing. Logins, page views, searches and document uploads are all important ways of judging performance and identifying areas for development or further investigation.
3) Hold an Intranet Steering Committee Meeting:
Your intranet ambassadors are invaluable when it comes to finding out how the intranet is performing. Invite everyone along to a working lunch and structure the lunch to brainstorm how you can make the intranet even better.
4) Meet with Teams:
If you notice that a particular team are not using the intranet as much you would like, meet with them and ask them what you can do to help.
As a final piece of quantitative feedback, establish a quick to complete benchmarking survey and post a short video on your intranet explaining what you are trying to achieve and invite everyone to complete it.
I hope you have found these suggestions helpful and that they highlight the importance of talking to people as part of your intranet audit.