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10 Tips to Help You Achieve Intranet Success

by Paula Darch on December 15, 2015

success_blog.jpgOver the last year we have explored the latest intranet trends, best practice and engagement, all with the same goal of helping you achieve intranet success. I thought I would compile my top 10 tips to help you think about how you can achieve intranet success in 2016.

Top 10 tips to help you achieve intranet success:

1. Understand your end users 
How can you design an intranet if you don’t know how it will be used or why? Too many businesses bypass this stage or don’t give enough time to undertake this fully. Time invested here is worth the effort and will enable you to really understand  your colleagues intranet requirements.

2. Seek senior sponsor support 
Intranet success can be heavily influenced by the level of internal support it receives. Seeking the support of senior management will help when it comes to resourcing, budgeting and prioritising.

3. Pull together an effective intranet steering group 
No intranet can achieve success alone. A steering group representing key business areas is essential to ensure its managed and delivered on time, to spec and to budget.

4. Phase your intranet development 
Intranet success can’t be rushed. It is achieved through continual development, reviewing and improving.

5. Ask the experts when it comes to design and user experience 
Intranet design and user experience is a specialist skill and is unique to your business. If you are not a design expert then do get some help to ensure your intranet is consistent with your brand and reflects your end users requirements.

6. Ensure it’s the central place to access information 
Intranet success is helped greatly by making the intranet the first point of call for information.

7. Ask colleagues what they think 
Periodic feedback on how the intranet is meeting their needs is essential to ensure ongoing engagement. The feedback can highlight new developments to add your continual development schedule or highlight existing functionality that doesn’t quite work as needed.

8. Manage content 
A sure fast way to see your intranet engagement figures take a dive, is lack of new, relevant and up to date content. Your team of intranet contributors and editors should be briefed on content creation and management and also have sight  and input into the annual content plan.

9. Stay focussed on your intranet strategy
A successful intranet is not one necessarily one that has all of the latest widgets available, but one that sets out to do what it said it would well. Don’t lose sight of your intranet strategy.

10. Celebrate success!
When you have achieved key milestones for your intranet, tell everyone! A successful intranet is used to communicate positive news stories and the story of the intranet should be one of the featured articles.

I hope this has got you thinking about how you can achieve intranet success in 2016. To inspire you further we would like to invite you to come along to one of our free intranet showcase events.  ,Just book whichever date is the best for you and we will be in touch.

Here at SORCE, as intranet software and consultancy providers our software powers the intranet and extranet for hundreds of organisations. Our clients cover a wide range of sectors from finance to manufacturing, not for profit organisations (such as charities and housing associations) as well as local authorities and other public sector agencies. If you would like to find out more, get in touch.


Topics: intranet brand, intranet planning, intranet success

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