A folksonomy is a system of classification by your community that tags words and phrases to content that makes sense to your intended audience. Searches become more relevant and documents are easier to locate.
Some of the benefits of a folksonomy are:
- Content is tagged in a way that is relevant to your community
- Searches are more relevant by providing results that relate to the users vocabulary
- Content is easier to locate by being tagged with jargon alongside more traditional descriptions
The tags in your folksonomy put intranet content in context which makes it easier for users to find what they need.