In my experience, people are often able to identify problems with their intranet long before they are able to quantify the effect it has on their business. Frustrations are built up and alternative solutions are found. In this way, implementing a new intranet is similar to buying a new car; it is only after you have used a newer model that you really realise all the issues that you had been living with.
Unlike a car, the frustrations are felt by your whole business and not just the driver. If those issues are affecting the ability for staff to do their job then they are unlikely to grin and bear it, opting instead to find other solutions.
It’s only when you bring your car in for a service that you really understand where your issues lie. So how do you ‘service’ your intranet? One of your options is to use a tool like our intranet capability assessment to get an overview of where your strengths and weaknesses lie.
Within this tool we ask you questions to understand how your intranet works for your organisation. This information is then compiled into a report that provides recommendations for your business.
Begin by assessing your intranet using our free intranet capability audit.