When I meet with organisations, I tend to find that for a lot of companies, their decision to invest in an intranet is something of a knee jerk reaction. Their biggest concern is addressing their existing business issues. This could be anything from changing working practices to communicate company news right through to locating documentation more easily.
Whatever the case, they aren’t looking any further than resolving the problems they are facing right now. With this in mind their choice of intranet solution will be geared toward their immediate needs, possibly in the form of a boxed product.
This is all very well, but it can be quite a short sighted approach. Yes, they will gain a solution that is better than what they originally had, but because of the the rigid nature of a boxed product, it won’t offer the flexibility to adapt in years to come. As staff and business needs change, the site will no longer fit their requirements and will need to be adapted or even replaced.
This is why I always advise potential clients on how a site can develop with the business, even if that is not a priority right now. Having an intranet that is built on a flexible platform may not make sense to them at the moment, but as their requirements change over time, they will have a site that can be adapted to grow with them.
To ensure you create an intranet that is shaped around the requirements of your staff and business, we recommend getting a firm understanding of their needs.
We have created a series of online videos that guide you through a series of practical activities that will help you uncover the needs of your organisation. You can access them here.