Even if you have a pretty good idea of how to plan an intranet project, having an expert’s advice can still be extremely useful. They’ll be able to share their experiences and provide you with insights into how other organisations have delivered their sites.
In my opinion, a good expert should possess the 3 ‘E’s
It’s important that you see examples of some of the sites they have previously worked on. They should give you access to sites they have helped implement to give you ideas and inspiration. Not only this, they’ll be able to take you through why a company chose certain functionality.
When it comes to demonstrating their experience, multi tasking is the name of the game.
Some of the essential qualities an intranet expert should have are:
- Getting the entire project team enthused right up to senior management
- To have a hands on approach rather than observing from a distance
- To act as an intermediary, consulting with CEOs and MDs to discuss business objectives
- Be totally impartial and honest about what works and what doesn’t explaining why
To truly understand what your staff want they’ll need to immerse themselves in your environment. When I work with companies I try to understand staff not just from a business perspective, but on a personal level too. I’ve even been known to take part in football games with project team members.
Getting to know staff in this way helps me identify how they relate to the business and each other so I can help create the best processes to effective engage staff.
With each new project I take the attitude that this will be best intranet that I have been involved with. No two projects are the same so I never take the ‘one size fits all’ approach.
Drawing on the knowledge of an expert should help you to tailor your site to really work for your intranet audience.
If you’d like to discuss anything related to your intranet, I’m planning to run some 30 minute telephone consultations that won’t cost you a thing. Give me a call on 01635 551777 for dates and further information.