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Beginners guide to reviewing your company intranet

by Paula Darch on February 15, 2016

beginners guide to reviewing your company intranet 

You think you might need a new intranet but not sure where to start. The first place to start is your current company intranet and to find out everything you can about it and its users. To help you shape your review I’ve pulled together our top 10 intranet review tips. These steps are for anyone managing their intranet who already have a live intranet and are aware that there are improvements that could be made. You might also like to download our free intranet implementation guide and take a look at our uncovering your intranet opportunities material.

Top 10 Company Intranet Review Tips

1.  Ask colleagues for feedback and input through meetings and employee surveys. 

2.  You could undertake stakeholder interviews. You can supplement the results generated by your intranet survey with stakeholder interviews, they are a great way of uncovering what is really going on and also great for generating ideas to improve your intranet. To help you with this, you can download our stakeholder interview guide which provides a great framework.

3.  Take time to review your employee intranet usage statistics, including employee engagement. Who is using the intranet and who isn’t?

4.  It might be a good time to undertake a mini intranet content audit. It’s important to take stock of the volume of content held within your intranet. You may remember creating your current intranet specification and discovering thousands of disconnected and duplicated pieces of content. This stage ensures history isn’t repeating itself.

5.  Digest all of the information and draft what you think are the priorities. At this stage you may reach the conclusion that your current intranet software is not fit for purpose and you therefore need to start to build your business case for greater internal support.

6.  If you’re current intranet is meeting your core requirements but in need of improvements, you might want to identify 10 small, medium and large intranet improvements that are achievable and would make a difference to your intranet’s performance.

7.  Ask for feedback from your company intranet contributors. If you are continuing with your existing intranet supplier, now is also a good time to engage them for their feedback on your requirements as they may have some further insight and provide ways forward you hadn’t considered.

8.  Once you are confident you have captured the main requirements, it’s time to finalise your “intranet priorities” and circulate to your intranet contributors and sponsors. This may kickstart a larger project to overhaul your intranet.

9.  It’s time to start scheduling your intranet improvements and research any elements that would require additional budget approval.

10.  Begin to work through your priorities with colleagues and schedule regular updates. Don’t forget to communicate to your intranet users at regular intervals.

Reviewing your intranet can be a daunting process, but it is a great way to make sure your intranet is on track and is doing what you intended. If you do need any help or advice, SORCE are here to help. We’ve experienced hundreds of intranets of all shapes and sizes and are skilled at helping uncover opportunities to improve engagement and business process. As intranet software providers our software powers the intranet and extranet for hundreds of organisations.

Topics: Review, stakeholder interviews, company intranet, intranet audit

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