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How to Measure Intranet Return on Investment

by Sam Lipscombe on May 13, 2016


Showing the true value of  intranet software is essential when pitching for budget to demonstrate why it’s business critical. Here are some simple ways in which you can measure your intranet return on investment. You might also like to download our business case guide for further insight.

A good place to start is to think about Intranet Return on investment in 3 ways: soft benefits, hard benefits and business process improvements.

Intranet Soft Benefits:

These benefits are the intangible benefits that everyone benefits from and it’s important to highlight the intranet as being the driver. Soft benefits can include things such as reducing the email culture within your organisation. Clients regularly cite this as a major benefit that is quickly realised, once the organisation starts to realise the intranet is the place for a lot of the content traditionally emailed.

Organisations also often experience an increase in their productivity as employees are collaborating more, sharing ideas and become more engaged and enthusiastic about the organisation.

Intranet Hard Benefits:

Hard benefits are those that can organisations can place a value against and are often tangible. Organisations often experience:

•Reductions in paper and printing costs

•Reductions in hardware and software

•Reduced time to market

•Fewer headcount, redistribution of staff

•Increased sales revenue

Each organisation will be able to monetise different hard measures, given the nature of their business. Using e-bulletins for example saved one company over £12,000 a year in printing costs, whilst another organisation saved £5000 a month by simply centralising their stationery procurement.

Finally, Business process improvements are also the result of a successful intranet. Organisations find new ways of working and working better and smarter. Some organisations may align their intranet with their business from the outset, whilst other organisations find new ways of working as a result of the intranet functionality.

If you are already shopping around for intranet software options, it might be worth engaging your potential suppliers at this stage to see if they can offer support in helping you complete this critical stage of your business case. 

I hope this has given you a starting point from which you can go and start to create your own ROI. To help you further you might like to download the SORCE guide on how to write your business case.

Topics: intranet return on investment

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